60 Days Return Policy

Returns Policy

60-Day Return/Exchange Guarantee

At Kollia.com, we pride ourselves on delivering exceptional designs and ensuring the reliability of our products. To guarantee your satisfaction, we offer a 60-day return or exchange policy, effective from the date of delivery. Our commitment to quality is unwavering, backed by a dedicated Quality Assurance (QA) team. This team rigorously tests all products to ensure they function perfectly before dispatching them to you.

We strongly encourage you to review all product descriptions thoroughly on our website before finalizing your purchase. It is crucial to ensure that all details of your order are accurate and meet your expectations, as our return/exchange policy is activated from the moment your order is delivered.

Product Quality Guarantee

At Kollia.com, we stand behind the excellence of our merchandise, ensuring that it aligns with the high standards we've set and advertised. Our dedicated quality inspection team meticulously examines each product prior to shipment, guaranteeing that only qualified items reach our customers.

Should you encounter any quality issues with your order, we are here to make things right. Please reach out to us at service@kollia.com for prompt assistance with a remake, exchange, or refund.

Please Note: To be eligible for a refund or exchange, requests must be submitted within 60 days of delivery. Should any concerns arise with your purchase, we urge you to contact us promptly to ensure a swift resolution.

Defective/Damaged Items Return/Exchange Procedure

If you receive a defective or damaged item, we want to make the return or exchange process as smooth as possible for you. Please follow these steps:

1. Initiate the Process: Start by sending an email to us at service@kollia.com to inform us of your issue.

2. Provide Evidence: Attach clear photos or videos that show the defect or damage, along with a detailed description of the problem. This evidence is crucial for us to understand and assess the issue quickly.

Return Service Procedure for Non-Quality Related Returns

In instances where you wish to return an item without a quality-related issue, please be aware that the customer is responsible for covering the return shipping costs. To ensure a smooth return process, follow these steps:

1. Initiate Your Return: Contact our customer service team at service@kollia.com within 99 days of the delivery date to request a return. You will be provided with the necessary return address. It's important to initiate this contact before proceeding with the return.

2. Cover Shipping Costs: Pay for the return shipping fee and provide customer service with the shipping label. This step confirms your return is in process and allows us to track your return efficiently.

3. Refund Processing: Once your shipping label is received, our customer service team will proceed with processing your refund.

Please Note: For products returned for reasons other than quality, our customer service team will assess the situation and may offer partial compensation.

Return Shipping Cost Policy

We stand by the quality of our products. If you encounter any quality issues with your purchase, rest assured, there is no need for you to return the product. In such cases, we will take full responsibility and provide you with a refund, ensuring a hassle-free resolution to the issue.

For all other return reasons beyond quality concerns, the customer will be responsible for covering the return shipping costs. This policy helps us maintain our commitment to quality and customer satisfaction while ensuring fairness in handling return processes.

Return Processing Timeline

To ensure a smooth and efficient return process, please take note of the following timeline:

1. Receipt and Processing: Allow up to 2-3 weeks for us to receive and process your returned items. This timeframe accounts for the transit back to our warehouse and the initial inspection of the items.

2. Refund Initiation: Once your item is received and scanned into our inventory, we will initiate a refund to the account you provided. This step marks the beginning of the refund process.

3. Refund Completion: The refund will be credited back to your original payment method within 3-5 business days, depending on your bank's processing times.

Important Note on Return Shipping Costs

Please be aware that shipping costs for returns not associated with quality issues are not eligible for a refund. We value your understanding and cooperation in this matter, as it helps us maintain a smooth and efficient return process for all our customers. Your patience and adherence to this policy are greatly appreciated as we work together to ensure a satisfactory resolution for your returns.

Policy Amendments

Kollia retains the authority to modify this policy as necessary. We will ensure that any adjustments are communicated promptly, with updates published directly on this page for your convenience and transparency.

Inquiries and Further Information

Should you have questions regarding our return policy or any other policies, our Customer Service team is here to assist you. We encourage you to reach out for any clarifications or additional information.

Contact Customer Service

For detailed inquiries or further assistance, please feel free to contact our Customer Service Representatives via email. We are committed to providing you with timely and helpful responses to ensure your satisfaction and understanding of our policies.